Sunday , September 23 2018

Qatar Rail Job Vacancies | Doha | Qatar

Qatar Rail Recruitment and Jobs. Doha metro Jobs: Qatar is a growing country, and to accommodate this growth, a new, sustainable, and efficient way of getting both people and freight around the country was needed. Established by Emiri decree in 2011, Qatar Rail was given the mandate to design and develop the country’s rail network, and after the rail projects are completed, manage, operate, and maintain them. Qatar Rail’s answer to Qatar’s transportation challenges lies in three major projects: The formation of Qatar Rail began back in 2011 when the Qatar Rail Company was created. The Qatar Rail will be the owner and manager of Qatar’s rail network and will be responsible for the design, construction, commissioning, operation and maintenance of the entire rail network and systems. At Qatar Rail Company, we are committed to develop and invest in our people.The planned railway systems will support this vision.

Qatar Rail will develop a world-class, efficient public transportation system which will provide an attractive and competitive alternative to private transport, capable of achieving a significant modal share.

Service Quality Reporting Analyst

Duties & Responsibilities:

• Provide excellent administration to ensure Customer Experience Surveys are reported as per contractual requirements

• Ensure that all Service Quality audits are planned, executed and reported as required within the Business Performance reporting cycle

• Work with Contact Centre and Service provider to ensure accurate information in relation to Customer Service feedback

• Develop detailed periodical reports specifically in relation to the Customer Experience across Doha Metro, Lusail Tram, as an end to end process, including providing commentary of trend analysis

Desired Profile:

Education : Diploma or equivalent

Experience :

Proven experience in analysing and managing data to develop reports with recommendations

Experience as assistant or document controller with a minimum of 5 years in this position.

Specific experience in Customer Service and/or Transportation industry and working within multicultural environments would be highly desirable

Professional Training:

Report writing and other administrative relevant professional training would be highly desirable

Click Here to Apply>>>

Service Quality Officer – (1800001X)

Duties & Responsibilities:

• Undertake and conduct customer service audits to monitor consistent quality standards across the end to end customer experience as planned on and on-going basis

• Act as an ambassador in promoting the Metro and Tram, as and when required

• Compile comprehensive customer service reports and provide recommendations to deliver a best in class service

• Work in shift to undertake the Audits during operational hours

• Support the development, testing, implementation and maintenance of the Service Quality tool

• Support the development of the service quality reports

• Support the Qatar Rail continuous improvement process and programs

• Attend the Customer Service and Operations training if required

Desired Profile:

Education : High School Diploma , College graduate

Experience: 5-8

Click Here to Apply>>>

Service Quality Officer – (1800001W)

Duties & Responsibilities:

• Undertake and conduct customer service audits to monitor consistent quality standards across the end to end customer experience as planned on and on-going basis

• Act as an ambassador in promoting the Metro and Tram, as and when required

• Compile comprehensive customer service reports and provide recommendations to deliver a best in class service

• Work in shift to undertake the Audits during operational hours

• Support the development, testing, implementation and maintenance of the Service Quality tool

• Support the development of the service quality reports

• Support the Qatar Rail continuous improvement process and programs

• Attend the Customer Service and Operations training if required

Desired Profile:

Education : High School Diploma , College graduate

Experience: 5-8

Click Here to Apply>>>

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