Gulf Job Careers Find Better Jobs in Dubai UAE Qatar KSA Kuwait USA Emirates Steel Job Vacancies & Careers Recruitment Abu Dhabi UAE 2020. Emirates Steel is the region’s leading steel company with a steel production capacity of nearly 3.5 million tonnes per annum. A company owned by SENAAT, the UAE’s largest industrial conglomerate, Emirates Steel is the only integrated steel plant in the UAE, utilizing the latest rolling mill technology to produce rebar, wire rod and heavy sections. Employing over 2500 people, Emirates Steel grew in a relatively short period of time from a simple re-roller of imported steel billets to a complex integrated manufacturing plant. ESI is a world-class performance driven company which is certified with ISO 9001:2000, ISO 14001:2004, OHSAS 18001:2007, and also is certified as a quality manufacturer and supplier of products conforming to BS 4449:1997 Grade 460 B by UK CARES and Dubai Central Laboratory.
• Company/Organization: Emirates Steel Industries (ESI)
• Job Location: Abu Dhabi, U.A.E
• Nationality: Any
• Qualification: Bachelor Degree/Diploma/High School
• Salary: Not Disclosed
• Experience: Minimum 1 to 2 Years
Manager – Customer Order Management
General Summary:
Maintain constant relationship with internal departments and with customers, dealers and distributors. This role is very important for the Heavy Section Mill which requires very intricate planning and strong Order Generation and Fulfillment (OG & F).
Essential Duties and Responsibilities (Key Accountabilities):
- Establish & maintain systems to ensure Customer orders are managed in a structured fashion. Including liaising with the SAP team so as to ensure that systems are in place/developed for Order Generation & Fulfillment (OG&F).
- Oversee the development and implementation of the Warehouse Management in SAP for Heavy Section Mill.
- Work closely with production, logistics, sales and marketing departments to ensure customer satisfaction.
- Act as the link between Sales and Operations departments based on customer orders.
- Ensure maximum dispatches are done to avoid delays in meeting customer orders
- Coordinate with Logistics department to ensure proper arrangements are in place to ensure prompt delivery.
- Organizing customer dispatches. Ensure that necessary arrangements are in place. in terms of order planning.
- To coordinate outbound logistics so as to ensure cost and time effective dispatches are done to meet customer demands
- Ensure that all orders are properly entered in the SAP System with proper order details like , product standards , delivery and payment terms , price and so on .
- Expedites order delay or internal problems and work closely with production department to avoid repeated scenario.
- To maintain confidentiality of details like price, contracts, customer details and so on as this could negatively impact the business
- Will have to occasionally deal with customer grievances of serious nature and negotiate mutually agreeable solutions to ensure customer goodwill and avoid loss of business.
- Liaise with operations/customers and internally on order request and shipment/delivery
- Manage and resolve shipping related matters with warehouse, logistics and supply chain department.
- Responsible for ensuring the action plans under company to support the overall dispatch performance.
- Root cause analysis on performance and resolution recommendation involving process improvement, technical or job issue
- Schedule and plan order delivery in accordance with stock availability, standard lead times
- Ensure accuracy of master data in SAP and up-to-date material master information to facilitate ordering and enquiries.
- Use in-house reporting tools available in order to support day to day business requirements.
- Maintenance of stock turn in terms of meeting customer demands on lead time as well as slow mover/excessive stock maintenance.
- Ensure allocation of free stock to existing orders.
- Collaboration with the external third party logistics partner, sales companies, vendors and carrier with the aim to develop a customer oriented supply chain characterized by high level of automation and responsiveness with low cost.
- Involve in supporting supply chain activities
- Assist in customer services tasks when needed
- Assist and offer support towards training needs of newer and/or less experienced team members where requested.
- Daily order processing (PI/SO releasing) with related stock checking
- Order and dispatch monitoring and documentations
- Use in-house reporting tools available in order to support day to day business requirements.
- Maintains and update sales reports and submit monthly report for corporate reporting.
- Apply business and process knowledge to manage/recommend alternate courses of action in handling day to day operations/problem solving.
- Assist in customer services tasks when needed
Knowledge, Skills and/or Abilities (attributes) required:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Proven ability to deliver projects on-time, in budget and with high quality
- Ability to be flexible, follow tight deadlines, organize and prioritize work
- Ability to work independently
- Be an excellent communicator both written and verbal
- Be goal driven and be able to adapt to change quickly
- Strong leader/staff management
Minimum Education Qualifications (Must Haves):
- Bachelor’s degree preferably with specialization in sales/marketing
Professional Experience (Must haves) :
- 10 Years in Customer Order Management /Sales in Steel Mill (Heavy Sections)
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Emergency Intervention Team Supervisor
The role of a EIT Supervisor is varied and complex. They must have in depth knowledge and experience concerning emergency situations including fire, rescue and first-aid that may arise on site. The EIT Supervisor will use this experience to ensure that his team are prepared and ready to provide the best and most suitable response to any arising emergency. They should be qualified to at least NFPA Fire Officer 3 or UK Fire service Watch Manager minimum level with at least 15 years’ experience 5 of which at officer level.
This position is to mentor UAE national potential future supervisors and to develop them to be able to take this position within two years. He will be required to act for the Lead Instructor during his absence. He will be required to assist with producing and reviewing department documents including SOPs and Emergency Response plans. He will be required to assist with development of training plans specifically for the potential supervisors. During all other times, the EIT Supervisor will provide guidance and training to all departments concerning emergency response and preparedness, and assist the Loss Prevention Team to ensure that all firefighting equipment is maintained in good order:
Essential Duties and Responsibilities (Key Accountabilities):
During emergencies (such as fire, gas escape, injury, rescue etc…):
- Lead their Intervention Team Shift to successfully resolve any incident without further injury or damage as a result of their actions
- Ensure the availability of the EIT on shift.
- Be the focal point for any external emergency service that arrives on site such as Civil Defense or ambulance.
- He will directly liaise with the external emergency services to handover the emergency if required.
- He will continue to act as the nominated person during the emergency and will provide all available information and support to the emergency services or others as required.
- Carryout rescues from height, Confined Spaces, Chemical and CBRN and any other incident as required
During regular non-emergencies he shall:
- Inspect all Intervention Team emergency vehicles and equipment as required to assure serviceability and record results
- Report any defects or damage to equipment immediately, ensure that all logbooks and test records are maintained,
- Lead his team to perform routine inspections of all firefighting equipment in line with the inspection plan.
- Conduct training including emergency drills with all departments as required by the plan to prepare them for emergencies.
- Annually participate in a large-scale drill in conjunction with Civil Defense.
- Oversee and directly manage all fire system impairments.
- Coordinate the annual renewal of the Civil Defense Fire Certificate.
- Manage all visits made by Civil Defence during his shift with the Lead Instructor.
- Mentor UAE Nationals for potential promotion
- Develop shift into effective emergency response team.
- Carryout all training in line with annual training program.
- Maintain all records required for safe and effective management of the shift.
- Maintain personal skills
- Maintain personal discipline and fitness
Additional Duties and Responsibilities
- Undertake basic H&S inspections across all areas.
- Conduct reviews of all confined space work to ensure it is safe and complies.
- Monitor all hot work permits.
- Carryout Hot work standby for identified high risk works
- Carryout Confined spaced standbys for identified high risk works
- Act for Lead instructor in his absence
Knowledge, Skills and/or Abilities (attributes) required:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Must be physically fit – A test may be held to verify this requirement before employment.
- Must have previous experience of working as a shift/Watch or station officer within an emergency response organization
- Must be able to work well within a team.
- Effective Communicator – communicates effectively both orally and in writing
- Confidence and Resilience – maintains a confident and resilient attitude in highly challenging situations
- Openness to Change – is open to change and actively seeks to support it
- Commitment to Diversity and Integrity – understands and respects diversity and adopts a fair and ethical approach in all situations
- Commitment to Development – committed to and able to develop self and others
- Problem Solving – understands, recalls, applies, and adapts relevant information in an organized, safe, and systematic way
- Situational Awareness – maintains an active awareness of the environment to promote safe and effective working
- Commitment to Excellence – Adopts a conscientious and proactive approach to work to achieve and maintain excellent standards
Minimum Education Qualifications (Must Haves):
- Diploma in emergency response fire or rescue related subject.
- UK Fire Service Watch Officer
- NFPA Fire Officer 3 with relevant qualifications
- Qualified Trainer/Instructor
Any preferred professional training (Nice to have)
- First Aid ITLS
- Rope Rescue (instructor)
- Confined Spaces
- Fire Behavior instructor
- Hazmat
- Radiological Protection
- NEBOSH Certificate or IOSH IGC
Professional Experience (Must haves) :
- They should be qualified to at least NFPA Fire Officer 3 or UK Fire service Watch Manager minimum level with at least 15 years’ experience 5 of which at officer level.
- Qualified Firefighter
- Qualified and experienced Fire Officer
- Qualified rescue Technician for rope and confined spaces
- First-aid to ITLS level or similar
- Fire systems (detection and suppression) operation
- Fire systems basic inspection and maintenance
- Fire pump operation
- UAE driving license (at the time of employment) preferably Heavy Vehicle Driving License
- Experience in development of others
- Experience in Industrial and civil defense/local authority firefighting
